These Terms of Service ("Terms") govern your access to and use of the PivotChart care management platform ("Platform") operated by PivotWorks Group LLC ("PivotChart," "we," "us," or "our"). By creating an account or using the Platform, you agree to these Terms.
You must be a licensed home care, hospice, palliative care, or related healthcare agency, or an authorized representative of such an agency, to use the Platform. By agreeing to these Terms, you represent that you have the authority to bind your agency to this agreement.
During the beta pilot period, access to the Platform is provided at no charge. Beta access is by invitation only and may be terminated at any time by either party with 30 days' written notice. Beta features may be incomplete, subject to change, or discontinued. PivotChart is not liable for any loss of data or service interruption during the beta period.
You agree not to use the Platform with real Protected Health Information (PHI) during the beta period until a Business Associate Agreement (BAA) has been executed between your agency and PivotWorks Group LLC.
You may use the Platform solely for your agency's internal care management, documentation, scheduling, compliance, and reporting purposes. You may not:
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@pivotchartmn.com if you suspect unauthorized access.
PivotChart is designed to be HIPAA-compliant. However, you may not use the Platform to store, process, or transmit Protected Health Information (PHI) unless a signed Business Associate Agreement (BAA) is in place between your agency and PivotWorks Group LLC. To request a BAA, contact support@pivotchartmn.com.
You are solely responsible for ensuring your agency's use of the Platform complies with HIPAA, applicable state privacy laws, and all other federal and state healthcare regulations.
You retain full ownership of all patient data, agency data, and clinical records you enter into the Platform. PivotChart does not sell your data to third parties. We may use aggregated, de-identified data to improve the Platform.
The Platform, including all software, design, content, and documentation, is the exclusive property of PivotWorks Group LLC and is protected by copyright, trademark, and other applicable laws. Nothing in these Terms grants you any ownership rights in the Platform.
We strive for high availability but do not guarantee uninterrupted access to the Platform. Support is provided directly by the PivotChart team at (612) 814-6466 or support@pivotchartmn.com.
Beta pilot access is free for the duration of the pilot period stated in your invitation. After the pilot period, continued access requires a paid subscription at the rates published at pivotchartmn.com/#pricing at the time of conversion. We will provide at least 30 days' notice before billing begins.
Either party may terminate access at any time with 30 days' written notice. We may terminate or suspend your access immediately if you breach these Terms, engage in fraudulent activity, or use the Platform in a way that endangers patient data or system integrity. Upon termination, you may request an export of your data within 30 days.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." PIVOTCHART MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PIVOTCHART DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR UNINTERRUPTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIVOTWORKS GROUP LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless PivotWorks Group LLC, its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of the Platform, your violation of these Terms, or your agency's violation of applicable law.
These Terms are governed by the laws of the State of Minnesota, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Hennepin County, Minnesota.
We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
Questions about these Terms? Contact us: